Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

To request a return, please contact us at shoplinemart.sa@gmail.com before sending any item back. Returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 3 days of receiving your order so we can review and resolve the issue.

Non-Returnable Items

The following items are not eligible for return:

Used or damaged items caused by the customer.

Personal care or hygiene products that have been opened or used.

Customized or personalized products.

Sale or clearance items.

Gift cards.

Exchanges

We accept exchanges only for damaged, defective or incorrect items. Exchange requests must be made within 3 days of receiving your order.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method. The time it takes for the refund to appear in your account depends on your bank or payment provider.

For any questions regarding your return or refund, please contact us at shoplinemart.sa@gmail.com.